Worst customer service from Zara clothing SA

Placed an online store Collection order on the 2nd of feb 2021, 8 feb they deducted their money but never received any communication from them . Followed up no email was sent to me about the order nothing and they kept saying they raising the issue up internally and no one had the decency to communicate with me. Everytime I followed up o was told it’s still in the warehouse I would receive an email when it’s ready and today is the 24th still no communication from Zara just a bank notification of the transaction reversal no email to apologize for such an inconvenience nothing no explanation. This is the worst service I’ve received so far in 2021 so be aware when buying online from Zara clothing they are the worst