What a bad customer experience or lack there of

I placed an order online on 8 December 2025, which I only received on 30 December 2025 due to delivery delays, public holidays and drivers telling me my house number does not exist. Today 22 January 2026 I decided to go in store to return the item I purchased online as it was not suited. I was told that my time lapsed so I can not return the item, what???? I received the item only on 30 December.... this being a busy time for all I had things to do, worked, etc and therefore only had the time to sort out this matter and now to be told I can't return this R2399 dress that I don't even like or like the way it fits, madness

Please assist in allowing me to return this dress as I should have until the 30 January to return this item

Very unhappy customer