V&A Waterfront

<p>Good day</p> <p> </p> <p>On the 25th of October I bought items for my son, one of those items I bought was a boys shoe, when I got home the shoe was small</p> <p>On the 11th of November I went back in store at V&A, I was then told the size I wanted was out of stock, one of the ladies who was assisting me told me to come back, and promised to call me back</p> <p>I even called the store few days later still they told me that the size I wanted was still out of stock</p> <p> </p> <p> I decided to go physically in store to do the exchange after waiting for the call from one of the ladies who promised to call me back and never did, when i arrived at the store and found that they do have stock of the shoe, that is when I was told that I can’t do the exchange, because the 30day period has lapsed.</p> <p>I was disappointed by their service not even explaining to me what to do, I was only told that there is nothing I can do and there is nothing they can do either, I must take the shoe back home.</p> <p> </p> <p>Consider the fact that I went in store even before the 30days lapsed, the service was not good at all</p> <p> </p> <p>i sent a complaint to their customer service still there was no positive feedback from them, they also told me that they can't assist, i must just keep the shoe</p> <p> </p>