Unwilling to help customers with returns

Dealing with ZARA CRESTA HELEN LEKTATA and store MANAGER YVONNE the total disregard for CUSTOMER SERVICE IS APPALLING. All I want to do is exchange a pair of pants for a smaller size and the ATTITUDE I received from BOTH Ladies are PATHETIC.

YVONNE WAS called back to reception for CONTACT details and she DIDN'T BOTHER to come and give that.

They say that returns and exchanges are clearly stipulated on slips and in shop.

YVONNE WENT TO THE BACK AND PLACED A NOTICE ON THE COUNTER IN FRONT OF ME?????

REALLY YVONNE??

IS THIS HOW ZARA SOUTH AFRICA TREATS CUSTOMERS?????

AFTER SPENDING THOUSANDS IN DECEMBER????

SHAME SHAME SHAME ON YOU ZARA CARL AND KEITH ********** 086