Unsatisfactory Service

on the 25th of August 2023 i bought 2pairs of shoes size 5 and size 7 both cost R4520.20 and i paid with a card from ZARA Eastgate Mall i lost a receipt, i wanted to return size 7 because it was too small for my sister 2 weeks later i was told without a receipt i won't return them i tried to show them my bank statement and ID as proof but still i didn't get help, so what must i do with this shoes now because they dnt want them back ?? Then they called their manage by the name of Natasha!!! "she said to me ZARA dnt take anything without receipt and further went on to tell me that i won't get any help anyway as that is how they work and everyone who has ever tried to return anything without a receipt gets the same response and they just go away. I further asked if I could rather then do an exachange seeing that it will be impossible for me to even try get a person to buy those shoes and she said no.

I felt dismissed at the time and here I am stuck with a pair of shoes that cost me more than 2k with no means of getting my money back or even getting something for that amount. The manager went on to take my details and promised to response the following day however I did not receive it or any acknowledgement that my enquiry was received.

I then took it upon myself to do a follow up on the 17th September 2023 and wanted the name of the person who had assisted me. Natasha did come to the phone and she told me I had not received any correspondance as I came on a Friday and they don't work over the weekend,I mean she should have indicated that to me. Not only was Natasha arrogant at the shop she was the same to this day on the phone. Is she really even the manager? I did indicate to her that I was not happy with their "Policy" and felt that since she indicated that all other customers walk away after they are told they cannot be helped and there I was asking she atleast try and find out or even take it further and see if indeed what I was asking for was impossible, she failed to assist me as the supposedly manager.

And Natasha didn't forget to tell me to go ahead and write a review on Hello Peter. I guess that means I shouldn't expect any response or any help from Zara and just accept that I made a donation of more that R2k to this international company.😔😔😔