Unfair Treatment and Inconsistent Exchange Policy at Zara Menlyn Store

I am writing to express my disappointment and frustration with the inconsistent exchange policy and unfair treatment I experienced at the Zara Menlyn Store. On three separate occasions, I attempted to exchange a jacket I purchased about three weeks ago, and each time, the store staff presented different excuses.

Today, I brought the original slip and tried to exchange the jacket, but the staff claimed it had marks on it and couldn't be exchanged. I pointed out that I had to carry the jacket to the store multiple times, which likely caused the faint marks. To my surprise, a customer in front of me, who had the same issue, was assisted promptly and even received a refund after showing her payment confirmation from her banking app. In contrast, when I asked to show my payment confirmation from my app during my second attempt to exchange the jacket, I was told it wasn't acceptable.

I find it concerning that the staff assisted the other customer quickly, while I was met with resistance and excuses. The marks on the jacket were barely visible and easily removable. It seemed like the staff was applying a different standard to me, and I wonder if this was due to racial **************, as the other customer was assisted promptly without their original slip.

I request a resolution to this issue and a consistent application of your exchange policy. I hope to receive a fair and satisfactory response.