*********, lack of transparency

No words to describe the complete lack of service provided by Zara SA head office and PE. Not only have they got money that belongs to me, they have passively aggressively attacked my values. On returning a top they discovered that the inside label was missing & therefor refused to do a credit stating that they could only accept items that were in a perfect condition. I would like to buy items in perfect condition but it would seem that did not factor into the equation. They could not answer my question as to whether this item had been quality checked before leaving the store so when I said that it had obviously been sold to me in this condition, I could not get an answer. I have struggled for over a week to get any response from management of this group. They refuse to take calls and do not offer any names of management. Their poor support staff have to use the usual spin doctor response of 'they are all in a meeting' (which has currently lasted 4 days) to, I can't give that information out. I could weep when I think of all the money I have spent with them. I have been the epitome of what is known as a loyal client. Speak up all who have had issues with them.