Unbendable policies even for an exception.I didn't want a refund just an exchange.

<p>i purchased items on the 27 of Feb 2017 and I tried to return these items on the 7th of April. My reason for being 8 days late were due to the fact that I was out of the country and was traveling Frequently in SA as well. I have been told by the store and customer service that no exceptions can be made. "I should have asked someone to return it for me" "it's not their problem that I was away" so I was told. Unfortunately there is only one Zara store in KZN which makes it more difficult to return as there are no other stores at which this could be done. The fact that an exception for just an exchange could not be done is quite pathetic, I have items I have no use for. Also what is aggravating is the fact that the same garments are on their floor and are not even sale items so it is not as if these are old items that are being Sold are old stock. thanks for nothing Zara. Really pathetic customer service. </p>