Unbearable service from Elven

On the 24th of May 2020 I ordered sneakers from Zara on the online App and it was shipped on the 28th of May 2020 and I was advised on the app that my order will receive my order between 01st to 3rd of June 2020 and when I inquired on the 3rd of June 2020 on a web chat I spoke to Elven and the service was terrible where I was asked for my personal details and when I had confirmed all that then I was informed that my order has been shipped out and I advised Elven that I can see that on the app that it was shipped. I asked that when will it be delivered then I was informed that I need to be patient it will be delivered but was not informed when it will be delivered and Elven couldn't even follow up where my parcel is and was informed that I needto follow up with the couriers that I didn't know what courier service they used. on the 4th of June recieve a sms and email stating my order is out on delivery and will be delivered shortly but no delivery came from Aremx, then I received a email stating that they attempted to deliver but I was not available and the address I supp**** was my work address, I was here the whole day and never received a call from the courier stating that they are lost so Aramex **** and says alot about the integrity of the employees. What is also frustrating was there was no contact no. to follow up all I had was the link where I could track my order. On the 05th of June I get another sms and email stating that my order is out on delivery so I wonder if I will get my order today. My online experience with Zara and Aramex was pathetic and don't think I would ever order anything from them I will stick to Superbalist, Zando and Take alot their service is amazing.