****ty service at zara

I purchased something online on the 28th November and it arrived on the 8th of December I had 30 days to return or exchange the item from date of shipping which they say is the 5th January I was at two zara branches on the 4th and 5th January in time to exchange my item only to be told by the staff that I purchased it online on the 28th November so I only had till the 28th December She told me I had to contact the online chat refusing to assist me further I had no choice but to leave the store and contact the online chat. Knowing well that if I leave I will now definitely be missing my deadline because of the staff at the zara store I left anyway thinking I would get assistance online but the online staff are even worse then the store staff, They refused to listen to what had happened they just kept repeating that they were sorry for the inconvenience and that my return period is up. I can understand if I was late to return something but this was not the case I was on time twice when the staff at the store did not know how to handle a return for an online purchase and got the date wrong They are the ones who told me I was late and turned me away twice when I was on time both times The online staff confirmed that I was on time as I had up to the 5th January but they refused to assist me because it was now the 6th January even though I explained that it was not my fault and that I was turned away by the store staff they refused to understand that this was their own staff that was at fault and they refused to help me further They were rude and treated me as if I was a ********, I do not appreciate this type of service as I am a crazy zara supporter I buy from zara on a monthly basis and spend thousands per month They can’t assist me for a small item that they can see is not my fault, and for such a small thing they have lost a valued customer. I would have most probably ended up spending more money when I returned that item as I would have wanted to purchase something else in its place I’m so glad to see how zara treats customers I have learnt my lesson and will not be supporting zara South Africa anymore.