Terrible Experience

Terrible customer service. Ordered 24 items the 2nd of December which was due to arrive on the 11th of December. The shipment was delayed, every time I spoke to customer service, no one knew how to help us, the only thing they would say was “rest assured we are handling the situation”. I then had to call Zara to find out what was going on. A new date was set for delivery, the 23rd of December. And even this date was missed, the shipment was only made on the 29th of December.

This is not to mention that I had to speak to someone every single day in order to get my items. And to make matters worse, Zara’s online updates are never correct.

Unfortunate that this is the situation but Zara clearly gives no care in the world as to how to treat their customers.