straight up bull

I have a dress bought from Zara. The dress does not fit me so I wanted to exchange or return it, it still has the tag and has never been worn. However both branches in Cape Town was unwilling to help me as they said that the receipt was necessary. I unfortunately don’t have the receipt but I never have trouble with exchanges or returns anywhere else has they have a record of everything sold and copies of all receipts. And the guy on the phone at Zara in the waterfront in Cape Town says they’re international they don’t do that so I said well Birkenstock and Woolworths is international and they do that because it’s about the client even if they have to give you a voucher worth the value of the item to appease you they will. And this guy shouts at me saying well they’re not Birkenstock they’re Zara and they don’t do exchanges or returns with no receipt and then I put my mother, who is an attorney, on the line and she says well not even for gifts? And the guy says no not even for gifts and my mother who is now surprised says well then are you not aware of South Africa’s National credit act. And the guy puts the phone down in her ear.