******* attitude and refused to assist

I boughy 2pairs of shoes at zara in sandton on the 24/09/15 one of which ws sneakers with gold detailing at thr back, next day it lukd like the golddetail jst cameoff sent a frnd to take them back to zara cresta cuz he works closeby cuz off to a familu funeral in pta. They refused to xchange dem nor refund sayon itemcodes on receipt n the item don match the. Cashier in sandto. Made a mistake. I called in while my friend was stil der n lerato dekiddies manager hangedup, viwe also hangedup afta i tried to tel her dats nt my fault. I spoke to elisa n she was also full of attotudr. I speny about 4000 to 6000 monthly at zara. I had to leave a familu funeral n rush to cresta frm northwest n get tge shoes n return, theu refused to stil refund nr xchange ended up swearin at them. I incurred a loss to get to cresta again, endedup leavin the shoes, they wanted to giv me a voucher afta an hour of swearon equivalent to amount of which i refused. Endedbhevin to takeot left wit mo option the 3ladies were disgustinglu mean n disrespectful, they evm called security on me cuzdey failed to do a refund. Zara wil neva get my business n il make surr all my frnds n everyone i knw, knows n don buy.****ed