Ricardo Zara Sandton -rude and bad service

Zara Sandton have had no assitance from the so called manager Ricardo -poor service and extremely rude

On Saturday I wanted to return a top I purchased online and a skirt I purchased at Zara Sandton on Wednesday 23/10/2019 at 16:23 which I called Thuli from Sandton to keep a skirt aside for me the day before and my husband went to collect it .

When I gave my parcel to the lady at the till she looked at my skirt and showed it at the gentleman and the gentlemen with a blunt face said softly no u cannot exchange it to the lady . I said why cannot I exchange the skirt and the lady said because I cut the washing label off . I argued with the gentleman to say I did not cut the label off I haven’t even worn the skirt which it did not even receive a price label on aswel. Ricardo firstly was not willing to assist me at all and accused me of cutting of the washing label off the skirt .

Ricardo walked away and did not assist me an a manager who is very unprofessional to have working in the front desk not good .The lady at the till asked is he assisting me and I said I don’t know . I went to look for him and he went to stand in the back room ,as he walked out I asked him is he not assisting me and can he come and assist me please and I put my hand on his shoulder and he pushed his shoulder away and told me do not touch me .

I asked to speak to the manager besides him and they called a lady named Yolanda and a gentleman which was very helpful and he was the manager . He said he will escalate the matter and will get back to me.

He asked for the receipt and it seems like the lady that assisted my husband scanned a completely different item on my receipt and not the skirt . I told the manager to look on the cameras to see he purchased a skirt and not a shirt that’s showing on my receipt for the same price as the skirt .

The manager went to look on the camera and saw my husband purchased the white skirt and a blue body suit and not a black shirt that my receipt is showing . I don’t know what tag she scanned on my receipt and not the skirt as she must have known the wash tag is taken off the skirt as how would she have scanned the item . How can they re assure me the lady at the till checked if the wash tag was on before I purchased the dress ?? Someone must have returned this dress prior and now I must sit with this problem.

I’m just upset that I’m actually accused of cutting of a washed tag of this skirt which is honestly bazar as I haven’t even worn it .

I was wearing a t shirt from Zara today and I showed the manager why would I cut off a wash tag of the dress if I have it still on this shirt .

Please can someone assist me with this matter . To investigate further as I will not sit with a skirt that a tag was removed without me even knowing otherwise I would have notified Zara immediately when I saw the dress on Wednesday night ,if I know this would be an issue when returning the skirt .

Now I must suffer because of someone else that returned this skirt prior to me an cut of a label not fair . And sit with a skirt I cannot wear !

Tammy Angry customer and disappointed