1 reviews | Active since Jul 2013
Reprint of my Till Slip Need
I have contacted the store (same day) on Sunday evening for a reprint after I realized my till slip for the purchase I made was lost from my shopping bag. I was told by Shervon the manager on duty they do not do reprints and even if I purchased the item with my bank card a reprint still cannot be done because that is their policy and its my responsibility to look after my till slip. I therefore forfeit any warranties on returned goods at the store. I was given the Customer Service email address and I got a response. However the email claim the same as what Shervon had echoed and also they have the same policy internationally. I am so upset and disappointed in the way this issue is being dealt with as this is South Africa and we have the Consumer Protector Act that covers us as the shopper and now I will be losing out on return policy and should any damages or flaws occur in the next 6 months as I R749 spent at Zara Waterfont. If the company feel so strongly about their policy they should not only have a small written disclaimer (which I did not sign as approval). Their cashiers should re-iterate and confirm the policy and have a signature from the customer. I would like a reprint!
