Reporting them to the Consumer Ombudsman of SA.

Ordered a product online and received a damaged product, the material was basically torn. I then reported it immediately after receiving my parcel and told they can look at the tracking of when the parcel was delivered. I then shipped it back via Postnet and got told my refund has been put on hold and no one getting back to me to assist me. I am reporting their offices to the Ombudsman as they should not be allowed to trade like this in South Africa as they are acting in contravention with South Africa's Consumer Laws.