Regarding Horrific service at Zara

Purchased an item online on the 26 Nov 2021 with Zara. Item was due for delivery on the 9th December 2021 but it was never deliverd at all. When i made an inquiry about the status of this order on their online platform, i was directed to a Chat with a robort on their platform. The robort was not able to give relevant replies to my inquiry but only requesting the Order Number, proof of purchase including invoice number. These were provided, the Robot Rahul still could not provide status regating this order. I then decided to forward 5 emails to their customer care (***) the only reply i recieved from them was that i must log on their online chat box and inquire with the robot Rahul.

Their reply was as follows: Dear Simon,

Regarding your online order – we ask that you please contact the online customer service team via the LIVE CHAT (Online Stores) link below so they can assist you.

CHAT TIMES: Monday to Friday from 9:00 to 18:00

https://www.zara.com/za/en/contact?v1=11113

Please be patient due to the high-volume queries on the LIVE CHAT service.

Thank-you kindly

I then resolved to call one of their stores in Pretoria Menlyn Park to be exact to assist in locating this order and at least find out where it is. I spoke with the most rude, arrogant, stubborn female manager who was so condescending and had absolutley disregard of myself as a customer. She spoke over me as I was trying to explain the issue and retracted the conversation that we had over the phone. I spoke to her over the phone before going to the store and she clearly said this order number *** was not corresponding to my personal details as per records they have in the store and it indicated that this order belongs to a person called Thembani. When i provided proof for my purchase including the order number as well as the invoice she just simply said i must then wait becouse this order might still be at their warehouse and that there's nothing i can do about it. What an absolutley horrific experience with Zara. As it stands i have'nt recieved my order, i have no idea about the status of my order, let alone wether i'm going to get a refund even though i have requested it from this ****hole organisation called Zara.

Woolworths Country Road and Trenery are the best in this Country and i urge anyone who want a peice of mind with quality products and excellent customer service consider to consider them.

If you want ****hole service, go to Zara and all these other companies. Don't buy at Zara especially online.