Refund Process Sucks

I had the horrible experience with Zara Online Shopping. I purchased 3 items of clothing on the 21st December, it was (LEGGINGS WITH METAL BUTTON DETAIL, HIGH WAIST LEGGINGS, HOODIE) of which it cost R1497.00 and all was paid for. On the 27th I received an email from you (Zara) stating that their unable to send a complete order, as one of the items (Hoodie) was sold out. So i contacted Zara online, had a chat with with a robot called Rahul and it/he promised i will get my refund after 10 days. Even now i'm still waiting for my refund and is not only that refund i'm waiting for, there is another one that is still Pending of 1,078.00 ZAR . Zara refund procedure sucks!!! I need my refund, times are hard here in SA and its January nogal. ORDER NO. ***. email: ***