REFUND POLICY - Terrible SERVICE!

I require a refund on the below. I have been to your gateway store TWICE trying to refund. On Sunday the Manager on duty told me if I don't have the original slip I can use a copy as all they need is the barcode on the receipt.

I do not have the original receipt as we have to hand those to our company who sends them to head office. As we get a clothing allowance. There is NO way I can get that original back. But they have sent me a copy of the receipt.

So today I returned to your store Today with a copy of the receipt. But a different Manager "Happiness" refused to process the refund. She insisted that I have send an email. Even after I explained to her I live in Hillcrest and that I can't drive back a third time to return these goods. She refused to assist me an any manner and said I have to email. She mentioned there is a way she could process the refund. But she refused and insisted I send an email.

Please understand how frustrating this process is. From Hillcrest to Gateway is 48km One way. That's 96km Round trip. I have now traveled that four times. That's almost 192km of fuel and time wasted on your store.

Zara will NEVER see me again!

A prompt response will be Appreciated!