RE: Unacceptable Returns Policy

I was given 2 T-Shirts, which were bought at Zara Cresta , as a present for my 2 son's. Both sizes were incorrect. I took them to Zara Eastgate and they refused to exchange them for the correct size as I did not have a receipt. I find this totally unacceptable as I did not request a refund, I just requested an exchange in the size of the shirts in order to be able to use them.