Quality of a bag

Let me tell you about Zara. I normally buy bags from Zara and never have I had a problem with the quality . On the 28th of june 2023 I purchased a bag and the bag is already tearing up at the handles. I purchased the bag at Zara South Africa at Sandton Store I then send a complaint via the Zara virtual chat portal. I was told that worh no receipt I will not be able to return the bag even if you have proof via your bank app that you made a purchase. The assistant kept emphasizing that they cannot help me unless I produce a receipt. So luckily for me I serve a living God i found the receipt. I am so disappointed at how I dismissed and basically told that without proof you have to keep that wearing off bag. So basically they were saying my loss their gain . This is so unprofessional and disregarding of a customer. Please keep your receipt guys for atleast 3 months or scan it to your PC. Not sure if that will even work cause the assistant said they want an original receipt. Now my concern is I have used this bag will they not say it must be at it's original form. So disappointed at the quality of Zara lately . To think that I had purchased another bag online. Yhoooo.