POOR SERVICE AT ZARA-Canal Walk store.

I’m writing to express my dissatisfaction with my recent experience at ZARA store in Canal Walk Western Cape, I attempted to make a return on Wednesday the 20 March regarding the item I bought for my child on the 15th March. Unfortunately when I got home, the items could not fit her as expected. I intended to return it for refund at the store, I lost the actual slip, I spoke to the floor manager, regrettably I was informed it is against their policy to accept returns without a slip, I had bank statement as proof of purchase to facilitate the return. I was disappointed to learn that despite my willingness to provide alternative proof of purchase, the manager did not want to accept it. Alternative could have been made to check on their system the transactions made on the 15th, my purchase would have appeared. Ihope that your customer service policies and practices can improve in terms of returning or exchanging items. This is very frustrating as a loyal customer of the store.