Poor quality products and horrible customer service

I ordered a dress on Zara online and the quality is so so bad. I only wore it for 2 hours, washed it in cold water and let it air dry (as the label says not to tumble dry). The dress is practically falling apart from all the fraying of the material. I contacted them on the chat function to request a refund. They sent me a return label (with the WRONG address) stating that I must go to a Postnet to send it. My nearest Postnet is almost 40km away! Now they say I must return it in store and my nearest store is 170km away. These are apparently the ONLY 2 options of receiving a refund. The first chat agent (Manish) told me this and just signed off the chat suddenly. The second agent (Aditya) said she would feel the same way I do but there’s nothing she can do. Why must I settle for inferior quality products because I live far away?? Furthermore, the customer service is absolutely **********.