Poor Customer Service

I ordered a parcel in December the parcel was delivered on the 10th of January, on the 11th of January I went to the Zara Store in Sandton to return the parcel and I was told that the order cannot be refunded as the online status is not showing as delivered.

I was advised that I needed to speak to the online department however till to date I have not received any help. The Sandton has not been answering their Landline as I wanted to escalate the matter with a manager.

I left the order at the store but have not received a refund. I have spoken to numerous online agents and they all tell me that they will escalate the matter but not resolution till to date.

Regards NkinA