Poor customer service

I ordered a dress online, thinking it would be quicker. It was delivered to the Menlyn Zara store and when I went to fetch it, I noticed that the inner lining was not there and the dress was therefore incomplete. After a 45 min wait in the store and unhelpful staff, the manager promised to phone me back to provide feedback. She did phone me, but was very rude and said that it was out of their hands, just like load shedding. She hung up on me. Zara refused to deliver the dress to my house like I requested, due to the extreme inconvenience I already experienced, and when I went to the store to fetch the second dress, the staff were again very unfriendly. Overall a horrible experience and I doubt I will shop at Zara, online or otherwise, again.