Pick Pocketing at Zara Cresta Store

Dear shoppers BEWARE of pick pocketing at ZARA Cresta store. I was there and within 30 min my wallet was gone! What makes it sad is the staff's bad attitude and unwillingness to help. After notifying some of the floor staff and management they just carried on with their lives, no announcement was done to alert other shoppers of pick pocketing in the shop and no one offered to at least help search for the wallet in the store. Anyway so i approached the manager on duty, Sibusiso. I asked to see the CCTV footage, he reluctantly confirms that there is footage however it would take a while to go through it and that I would only be allowed to see it once i get a case nr. Cool I went to the police got the case nr and returned to ZARA. The manager (a different one this time) takes the police documents said he needs to scan them and send to head security and only then will I be able to see the footage. The docs are scanned, email sent, guy tells me I can't go to their back office to see the footage so they will email it to me. I wondered how they would be able to email it to me when no1 asked for my email address. Anyway the manager introduces me to a detective Kea who will be "working" on my case this is about 2 weeks ago. To cut this short Miss detective just called now to tell me that she's closing the case ...because ZARA says there is no footage - they refused to send it. I'm really disgusted at how all of this was handled by ZARA Cresta- very shady. My money, bank, med etc cards and licence were in my wallet- all gone. The admin of replacing everything is really stressful.