Pathetic service, unfriendly staff, inconsistent policies and sales more important than the customer!

<p>I've been to the Zara store at gateway 3 times in 3 days & was more disappointed upon each visit. </p> <p>I was in a hurry on the first day and requested a certain flavoured perfume, not knowing that there were 2 versions of the flavour I wanted. So as to not keep the other customers waiting (because there was a long line) I purchased the one the cashier gave me.</p> <p>Later on I went back to exchange it after finding out it wasnt the one I wanted. There was only one sales lady that was willing to assist me and I was told by her that new stock would be in in 2 days and I should return to exchange the perfume I wanted.</p> <p>I returned 2 days later only to be told by the "manager" that they cannot do an exchange because the outer plastic had been opened and "it would be a loss to the store to exchange it".</p> <p>The perfume cost R80! How is R80 a loss to a global retail store like Zara?!</p> <p>Where is the customer service in that?! Really pathetic customer service and absolutely rude staff, especially the manager - who should be the furtherest from that. </p> <p>The staff at the Zara store Gateway really let their brand down and I will never support them again.</p>