Pathetic service, stupid return policy unhelpful staff

<p>i bought my daughter a gift from Zara waterfront, which she unfortunately didn't like. A pity but not the end of the world. However my sin of all sins ... I didn't keep the receipt</p> <p>i tried to return the never worn goods at Zara in he mall of Africa where I am told by a very unhelpful manager - name known but not shared - that there is nothing they will do ... They won't look for the receipt even tho I know the store where I purchased the goods, the date and the time (within an hour of the transaction.) When I asked to speak to a superior he told me me has no manager and that the business has no managers.... Amazing business structure ? I am then told that my only route from here forwards is to send a mail to a help line... really??????</p> <p>Pathetic, dated, customer uncentric and blatantly rude. R1000 of goods that I need to write off because of one apparently non forgivable and apparently deadly sin... losing a receipt - really ??????</p> <p> </p> <p>do not support this manager less telephone less dated uncaring company </p>