pathetic service from Zara!!

So my phone got ****** earlier today at Gateway mall in the ZARA store. While I was shopping by one of the rails closest to the exit. Note my handbag was on my left shouder. So an African woman walked into the store with a huge empty trolley and 2 kids. She ended up knocking this trolley into me, like behind me. This was to sort of disorientate my mind because when I turned around to look at her, in that exact same moment her 2 kids started jumping around my legs and fidgeting by my shoes on my right. When I turned towards my right to step back from these kids that's when this women slipped my phone out from my bag so quickly!!.

It wasn't even 2 minutes later when I reached for my phone in my bag and it wasn't there and when I looked around that lady and her huge trolley with her 2 kids was nowhere to be found in the store The security guard was standing RIGHT THERE when the incident happened!. He saw how I frantically started searching my bag for something and when I looked up to approach him I saw he walked off. I followed him and told him someone just stole my phone!. He honestly told me "Eish Hai shame mam". I was like Excuse me! Someone just stole my phone in your store Right NOW! And you were standing there!. He then asked for my cell number to ring my phone and he tells me it's ringing. Like OMG then he allowed to call my mom from his phone. Like thankfully. and then he just walked away from me after the call. So I went back to him and i asked him to please let me see the manager. He ends up taking me to another security guard in the store. This security guard then tells me to stand in the corner of the store she's coming back now. I honestly assumed she either went to go and call the manager or to check the surveillance. She comes back almost 20min later. Telling me "Yah im sorry mam. I dunno what you gonna do now". I was like you made me wait here for over 20mins? What did you go do?? She starts speaking to the other security guard in her own language completely ignoring me! I then went to the manager myself and wow to my surprise this security guard could run hey??. When I explained to the manager I got pick pocketed the manager asked the security what did she do regarding the situation?. The security guard said she asked me to stand aside while she came to look for the manager! Such nonsense! When I went to the cashiers the manager was right there! So why make me wait 20mins in the corner of a store??? Anyways I then demanded to see the surveillance footage. They ended up telling that there was no camera facing towards the part of the store where I just got pick pocketed. They refused to let me see the footage and told me to go and take it up with customer service.

Firstly I'd like to raise awareness at how AWFUL and ****PY their service was! And how I honestly left that store thinking these security guards were somewhat connected in the theft! They honestly kept me in the corner of the store for 20 mins making me think that they're going to help me and they did bugs!.

And when we tried calling my phone again after that it was switched off.

I'm so dissapointed in Zara's service..absolutely disgusting! No sense of care or concern for customers!