Pathetic service

<p>I am very disappointed about the returns policy for Zara. I bought a jacket for my daughter. After 1st wash, I experienced a bad smell on the jacket. I washed it again but the smell did no go away. I know I followed the washing instructions on the label. When I return it to Zara , they said they cannot accept it as it is as already washed. I contacted their customer service via email and they said I didn't follow the washing instructions. I said I did and they said there is nothing they can do as I was supposed to follow washing instructions. This is really frustrating as they are not willing to listen to customers feedback on their products.</p> <p> </p> <p>I think they need they need to change this pompous behavior and start treating customers with respect </p>