Pathetic Customer Service from Zara Gateway

Hi, I have recently had the most shocking experience from Zara Gateway trying to exchange an incorrect jeans purchased. Being a male and purchasing a pair of jeans for a female I obviously wasn't clued up on the various cuts. The jeans fits perfectly but its a 3/4 fit. The jeans was a gift so the price was removed but the original tag is still on the garment. My friend went through to the store to have the garment exchanged but they refused and was extremely unhelpful, she called me and explained the situation to which I sent through a screenshot of the transaction going of my bank account and they still refused in the most arrogant way.

I am utterly appalled at the level of service received because of the following:- 1. Original tag was in place 2.Proof that we purchased the item (bank confirmation) 3.We wanted an exchange not a refund.

I tried raising my concern with the store manager Verosha on Monday the 29/05/2023, she wasn't available and I left my contact details with a store clerk that promised she would call me back, to date I have received no such calls. Neither is there a customer-care line available on line. I also asked the clerk for a head office number to which I was refused one.

If this is the level of service that Zara offer their clients I will never shop there again and will educate all friends and family likewise.

In tough trading conditions you really would expect better customer service