Pathetic customer service from Zara

I just had the most shocking consumer experience at Zara Eastgate! The customer service was severely lacking, the store manager Sibongile was rude and uncouth, she had no way of speaking to me as the customer and in my opinion she needs a significant amount of training before she should be considered to be customer facing in the future!

I would not recommend Zara because of this, and because of their difficult and antiquated policies. I had asked to set aside some items, and was very rudely informed that 3 items was the maximum and they would not change that for me nor for anyone! I asked for items to be sent to this branch from Zara Sandton and was told that they under no circumstances do inter branch transfers and if I wanted said items I would have to go myself to the sandton branch to purchase it there - this is in no way serving the customer who you depend on for their consumerism!

The icing on the cake was Sibongile! What is Zara going to do to ensure that no other customer is treated as pathetically as I was by this store supervisor? And what is Zara going to do to rectify my experience?

I will not recommend Zara to anyone in the future, and moreover I will definitely be spreading the word on how badly Zara treats their customers! You will be hearing about this all over social media!