Order sent back without me being informed and no communication was made!

I’m so disappoint with Zara’s service. I purchased online as per usual. When I went to collect my order I find out the store is closed for renovations and for 6-7months or more. I won’t be getting my stuff. My question is why didn’t they create a form of communication with their customers bcs they knew they will close the store . It’s a waste of my precious time going to collect only to find the store is closed, no communication whatsoever, I had to call ,communicate via chat box to get assistance only to find that my sfuff was sent back to a warehouse and they will arrange refund. ***? !!!! the disappointment in my son’s face when I told him he won’t be getting his clothes. They could have handled this better! I’m so disappointed. ZARA GATEWAY!!!