Online Order - Disappointment

Good day Zara Management,

I placed an order with Zara online on Sunday the 15th of November 2020.

My order status was on being prepared till I complained on Monday the 23rd of November then only did the status change to “Shipped” I was then informed by Lee a consultant that was chatting to me online that the order was estimated to arrive between the 19th and 24th of November 2020 another consultant told me that the online orders take 3 – 6 working days. Today is the 10th day since I ordered my shoes and I still have not received them.

I am leaving for the Eastern Cape tomorrow as I have my birthday coming up on the 28th of Nov and a wedding the following day. I had planned to wear my shoes then but Zara is disappointing me.

I have never been so disappointed and applaud at the lack of customer service I am experiencing. I have called the Mall of Africa branch (where my order is supposed to be delivered) a dozen times today no answer, called Sandton City Branch, no answer, called Menlyn branch no answer and the Tyger Valley branch no answer. I don’t know how many option 1’s I’ve selected after listening to the automated response to put me through to the ladies section.

I am left with a distaste as this is my first online shopping experience and Zara has completely disappointed me.

I hope your Customer service improves for other clients as you’ve lost me.

Regards, Velisa