My Zara disappointment

Zara promised to have my package to me by tomorrow I chatted with someone who said the item is going to take. An extra 5-6 working days. Firstly this is obviously a delay. Secondly gave me excuse about the carrier. And thirdly refuses a manager and recompense. Three things wrong here an upset customer with no package a lousy excuse and no escalation pattern so evidently no resolution no apology besides I'm sorry it's the carrier first of I did not buy the things from the carrier this should be Zara problem not mine they can use a more reliable courier in the future. Second I have seen online retail you never blame the carrier take ownership as the store for any actions happening and changes happening to my order without my knowledge thirdly create a empathetic space. My order is delayed think of a R5 discount at least many times when we order online we agree to the delivery dates knowing how they should affect our lives and if it doesn't work we leave it online store think they are the holy grail forgetting that if we do not buy online we flood the store they don't rest but still want to sleep on recurring online orders. I think the service I got from shirvin was pethethic the fact that you cannot speak to a manager whilst on the contact is worse but for Zara internationally renowned doesn't always mean that does it especially when it's so behind on how it should help its customers complaints and inconvenience.