MOST DISGUSTING CUSTOMER SERVICE I HAVE EVER EXPERINCED

I did an online order (a substantial amount of money). every week got an email shifting my delivery date by another week. when I queried this on their online chat they promised to investigate and come back to me. Obviously nobody did!! No suprise!! Then after 6 weeks I receive an email saying my order has been cancelled at "my request" NO???? now they tell me i must wait another 14 days for a refund. Asked to speak to a Manager but of course nobody around. Absolutely despicable! I will not buy from them again thats for sure!