Most disappointing and Unsympathetic Customer Service

I purchase clothing and accessories almost monthly from the Zara chain of stores and recently purchased some clothing for myself (approximately value R2000) which didn't fit appropriately, so i decided to return the items to the store and get a refund until i find something more suitable. Although I will use a gift voucher for future purchases, a voucher was issued with a refusal of a refund, despite me having my card and receipt under which the original transaction took place. After speaking to the store manager, dozens of emails to customer care and follow up store visits, i am yet again left to deal with unsympathetic, *********** customer service staff and no refund as yet. Zara's levels of customer service is shockingly disappointing and is severely tarnishing their brand. If it is Zara's intention to pilfer customer's hard earned money, at least do this with some level of etiquette and train your staff to communicate with your customer in a decent and diplomatic manner.