*********** PEOPLE BEHIND ZARA'S ONLINE CHAT

My online order has not arrived. It has been 3 weeks since my order was placed. I received an email confirmation stating that my order would be delivered 3 days ago. Today, I contacted Zara via the online chat and had the most frustrating interaction with a guy called Xuan who clearly doesn't know how to read because he kept sending automated responses asking for me to get back to them if the order doesn't arrive "on time". DUDE! I AM SPEAKING TO YOU BECAUSE MY ORDER IS ALREADY LATE!!! There was no point in carrying on with the conversation so I closed the chat and if my order is not here within the next 2 days, I'll just ask for a refund. Shopping online should not be this stressful and you guys are very disorganised and employ people that just hit a button over and over again.