Incompetence : Zarra East gate Mall

<p>Today will be the absolute last day I will ever shop at Zarra as the levels of incompetence and disgust service at the Zarra East gate store. Today I had the unfortunate "pleasure" of dealing with one Sichle Ndlovu - 1865, who 1st,and most importantly does not have the slightest idea of definition of customer service, firstly when you pull your face like you talking to common **** and secondly when you have no listening s****s or have the slightest idea of making a decision in the name of customer service, than you should not be in the position that you r employer thinks you are capable of doing. Store policies should be there as a guidance and not as your bible, obviously the situation will differ from client yo client and as a manager you should be able to make that decision and who has been treated fair and not. One Sichle Ndlovu - 1865, absolutely does not have the right to be in a managers position as she has no idea on making an taking decisions. </p> <p>The week of 2nd May , I also went to the store to return an item, and the cashier and manager on duty that day , refused to return the item as I didn't have the card, that i made tge ourchase with me, on me. I than requested , Ms Manager , why do u need the card ? Ms Manager than says , no to verify the last 4digit code, i further asked, do you need to make a copy, again Ms Manager of the day , responded, no , we're not making copies , "It's just store policy yo verify the last 4,digits. Knowing that I don't have all the time in the day and that I work in The Vaal area, I offerred a solution, can I ask some to take a picture of that card and that way you can verify the last 4 digits, Ms,Manager of the day, further said, "No , its store policy to have the card in store" Lord knows , incompetency frustrates the hell out of me, leaving I than requested if there is anything else I need to know and bring with me, eg: ID, ETC, NO JUST THE CARD , SO QE CAN VIEW THE LAST 4,DIGITS , </p> <p>Today , going back there, the arrogant, have no s****s, no ability to take decisions, reporting no one, Sichle Ndlovu - 1865, didn't want to listen to reason and absolute ly refused to listen yo reason. Told me that it was her problem that I forgot my card , the 1st, time I came to store . she allegedly logged a complaint with their customer service, which I strongly doubt she did, but hey because she said she did, let's give her the benefit of the doubt. To Zarra the entire organization, please ensure that your employers have a least an idea of what customer service is, even better let them learn the definition of customer service.</p> <p>I went to the store to return an item and they through the store policy at me, want to know is that store policy in line with the consumer Act, I don't need the item, bought it for someone , who has passed away, so what am I suppose to do with the item?????</p> <p>I would like someone, anyone more senior than Sichle Ndlovu - 1865</p> <p>Regards</p> <p>A.Alfanso</p> <p> </p>