Incompetence by Zara!

I placed an order on the Zara App on the 27th of May 2020, and the parcel was shipped on May 30th. The parcel was supposed to be delivered on 8/6/2020 the latest, which is exactly two weeks after the order was placed. However, I still haven’t received my order.

I have contacted Zara multiple times and I’ve received no assistance. I went on the Zara Chat and spoke to someone who said my query would be resolved within 48 hours and I would be contacted. It is now three days later and No one has contacted me. Every day, I go on the Zara chat and I’m told that there’s an “internal investigation” and I will be contacted.

I am sick and tired of this incompetence and this is not the kind of service I expect from Zara! I demand a full refund.