Horrific Customer Service endured from the Store Manager at Zara Cresta BONGANI PHIRI

I was doing my last minutes shopping in Cresta Mall on Friday the 21st December 2018. I bought two bottles of perfumes among oyjrr things on the day. I then went into Zara to finalise my shopping. While I went to the tills to pay, my daughter set down with the bottles and when she stood up she forgot them in the woman section . This was around 16:45 pm. I went out of town for Christmas the next day, discovered while away that the perfumes were left in the shop. I only came back Yesterday, the 27th of December 2018 I went back to Zara to see if they by some strange luck they found them . The store manager (Bonagni Phiri) gave me the ugliest attitude I have never received any where in my whole entire life! He was on super rude steroids. I am not saying he should have turned the shop upside down but acknowledgement of my pain and at least ask my name and agree with me looking at footage. In instead he said No, we found nothing almost waking away, had to ask him to listen cause he has not even heard what was lost. He was super annoyed and told me take it up with customer service . Refused to even give me his surname. I was like you do not seem even 1% perfect interested in what am saying he asked the ladies at the tills to check and two parcels were there but none were mine. I undersand it was my mistake. Was there a need for him to be rude? Even a lousy am sorry would have gone a long way to show interest and empathy to a client who was even wearing Zara from head to toe!!! I am so livid and disappointed. He could have said, today is not a good day for footage we busy. Can we make an appoint. He was more on you have no idea where you left them. I told him I known where and what time. He walked to get the customer service business card and take it it up with them. I called the store to gey his surname as he was having seizures when I asked for his surname. That was the most hurtful encounter I have ever been exposed to since Zara opened their doors in S.A.I love the stuff I bought over the years including Friday. The service I received was just not Zara Standard at all Bongani Phiri needs to be trained or removed.