Horrible service!!!

<p>I asked the Sandton branch to set aside a pair of size 41 purple shoes for me... For a function. When I arrived the shoes were not at the cash desk... In the heat of searching for the same pair in the store I misplaced my phone. When I realized and located my phone later that evening it was in the store. At about 10:00 pm I went to the fedelity security office in Sandton where I was assisted; a case was opened and CCTV footage was accessed. On Sunday the 11th when I went to Zara to ask if the lost and found drawer had received my device I stood unattended for 15 minutes, and I was told to the men's department. When I arrived at the men's department I waited 10 minutes and I was told to go back to the women's cash counter. When I got to the cash counter, I waited 10 minutes and a cashier rudely asked me why I wasn't in line and what I wanted. I tried to explain that I had misplaced my device in the middle of my sentence she turned her back on me. She drew a counter open and closed and she said nothing. I proceeded to ask for the manager; who wasn't prepared to help. prudence, did not check the post and found and she kept referring us to customer services' email address and that we won't have access to CCTV until customer service had responded in the middle of my sentence she turned her back on my mother and I and walked off. Hello peter please help me</p>