Horrible service

Bought a pair of boots online 27 July, 31st i received and email that my order is cancelled to unavailable product refund should take 10-14 days. On day 14 i contacted Zara, 2 different useless agents via Zara chat(email service is useless since i did not get any reply). I was told the money is stuck with my bank(what nonsense is that) the bank must release my refund. I contacted my bank and they showed me that no money came from Zara. I waited again till today's date 24 August, the agent(Zara chat) is telling me my matter has been escalated i should wait another 2days. I want my refund the run around for my R538 is frastratining. I WANT MY MONEY!!!!