Horrible Online Service

Online shopping experience is bad .

1stly you are debited twice for every purchase you make , you need to contact your bank to make a reversal . Why not taking the money for what I am buying ?

Secondly , I bought the shoes that started pealing off after i wore them the first time. The process of returning is also complicated . I was told to use post net to return the shoes . when I get to post-net they told me to return the shoes with the very same box i got for delivery . Where am I going to find the box ? When I go back to chat with Zara service consultant , I am told I will only get a response between 24 -48 hrs . This is unacceptable .