do zara have customer service

I went 2 zara Sandton on the 9th March 2018 n i bought a pair of shoes n jeans when i leave the shop 1 of the items triggered the alarm n the security guard took everything out of my bag in front of clients my slip dissapeared, i went back to return the shoes n i explained to the manager what happened i show him the message n history of my account he promised 2 come back 2 me, even 2day am still waiting i used my resources to contact him even my petrol but it seems like zara Sandton they dont care about their clients n i felt dicriminated by their security i was told they outsource their security n its not their problem, am stil stuck with shoes that are big n i was advised by their staff that the shoe is a small fit so i must opt for a bigger size43.the manager promised to check the footage am still waiting 4 feedback ,i am disappointed with zara service.

Can someone help me is there any customer service department at zara there manager is ignoring me i need my shoes changed it seems like they are waiting for 30 days to pass so that they can use that as an excuse, this is not fair they lost my slip because they thought i stole in their store and discriminated me in front of clients my slip is lost by their security now its my problem no one is even responding and the manager promised to look at their footage, i feel he was just getting rid of me.this is not the way you treat your customers.i really need to take legal steps against zara sandton