Disgusting Online Service

I made an online purchase and never received my order. The courier company was Aramex. I contacted Zara for a month and they kept promising to look into the issue but they never did. Nobody got back to me. Instead they issued me a refund for the garment but the refund did not include the delivery charge I paid. So I paid for delivery for an order I never received. I'm disgusted by how flippantly my issue was handled.