Disappointing in-store experience at Zara Gateway

It's sad to share such a post at this time of the year, while I was joyfully shopping with my 19year old son, we went past a coffee place just before we went to Zara Gateway to buy 2 pairs of jeans.

Only for my son to be stopped at the entrance by security, the security demanding that my Boy either stands outside or leave his beverage on the floor, at the door.

Is this how Zara treats it's customers and what about the concept of "client experience"?, is that considered or is the small sign at the bottom of the entrance more important than our in-store experience?

I asked to speak to the store manager and "Rowan" introduced himself as the person overseeing operations but he was also despondent to my disappointment on how we were treated.

For me to get my pair of jeans, I had to leave my 19 year old son with his beverage at the entrance.

If I brought with me, my 9 year old daughter while she waved around a cone of ice-cream I would understand...

Disappointing in-store experience.