Disappointing Experience at Zara Eastgate

I visited Zara Eastgate hoping to buy a suit listed as in-stock on their website. However, my experience was frustrating from the start.

No staff available: Only two people were at the checkout, while the rest were occupied in the fitting room. Misleading stock information: I drove from Benoni only to be told the suit wasn’t available because it "wasn’t selling well" and had been sent back to the warehouse. Poor assistance: The first employee’s phone wouldn’t connect, and she initially sent me (on crutches) to the fitting room before checking herself. When I asked if another store had the suit, she dismissed the request, stating that this was not possible. Contradictory information: A manager, Xoliswa, later checked and claimed the suit was a best-seller, with only small and medium sizes left at the other two stores. How can two staff members give completely different explanations? After spending over R700 on a waistcoat, I left deeply unimpressed. Zara’s service fell far below expectations.