Disappointed customer

Hi,I placed an order with Zara on 17/04/2020 and still have t received my items.This is a really disappointing service because even on their online chat,you don’t get a valid respons.Ive has to chat with them daily to assess the progress.I am really disappointed as I didn’t not expect to wait this long,had I known I wouldn’t have bought the items.Covid shouldn’t be an excuse as other stores are delivery well within 48 hours .