CRUEL, COLD, NO GOOD WILL, NO CONSIDERATION

I bought two pairs of shoes for my son who studies in NewYork. They did not fit , too small. Returned to Jhb on day 33, rushing to ZARA Sandton where the Manager as well as General Manger both females quite indifferently told me: Tough Luck, we got the money & will strictly enforce our 30days policy, no exchange -nothing-tough luck. No good will, we are not interested in circumstances , whether you were injured, delayed we stick to 30 days. They both admitted to how restrictive, secretive their RSA operation is, disallowing escalation but to mere Customer Service -call center where we all know the level of competence & decision powers are non existing. They both shared how upset other customers were, how frustrated being denied a day over ZARA's 30 days policy any relief. I feel so so so abused, so violated. Unless ZARA is this unique ,perfect entity & people, where no exceptions -no mercy-no goodwill because most likely their sole concern is revenue. Customers satisfaction or loyalty evidently irrelevant, ZARA is too mighty.Strict dictatorship : enforcing their will & powers at any cost.Im terribly upset, there is reasonable & unreasonable , humane & inhumane , cruel , forceful injustice. Never worn, untouched 3 days over the limit due to unforeseen circumstances & injury. We must absorb 2200R loss, ZARA CAN NOT Afford to exchange ,no relief